If for any reason, you are not completely satisfied with the outfit received, you can opt for the returning the garment.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
  • The goods were purchased in the last 10 days
  • The goods are in the original packaging
  • The good have all the labels intact
  • The outfit is not used or washed
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You need to send the outfit in a proper packaging with Return Id.
How to obtain the Return Id
You need to mark an email to FREESIA.ARRAY@GMAIL.COM. The team will reply back with the return id with in 2 working days time.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and traceable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Once the goods pass through the quality check, the amount will be refunded to the account number mentioned in the mail.
**No return or exchange on sale products or on promotional campaigns.
You (“you” or “End User” or “your” or “Buyer” or “Customer”) are required to read and accept all of the terms and conditions laid down in this Terms and Conditions (“Terms and Conditions” or “TERMS AND CONDITIONS” or “Terms” or “Agreement”) and the linked Privacy Policy, before you may use www.freesiaarray.com (hereinafter referred to as “Site” or “India Fashion House” or “we” or “our”). The Site allows you to browse, select and purchase Clothing and Accessories (“Goods” or “Products” or “Services”).
Your use of this website www.freesiaarray.com (hereinafter referred to as the “Site”) and its related sites, services and tools). These TERMS AND CONDITIONS are effective upon acceptance and governs the relationship between you and Freesia Array, having its registered office Kotak Mahindra Bank, C03/1802, 10, Unnamed road, Sector-67, Gurugram, Haryana. 122102  India (hereinafter the “Company”) including the sale and supply of any Products on the Site. If this TERMS AND CONDITIONS conflicts with any other document, the TERMS AND CONDITIONS will prevail for the purposes of usage of the Site. If you do not agree to be bound by this TERMS AND CONDITIONS and the Privacy Policy, you may not use the Site in any way. For the purposes of this TERMS AND CONDITIONS, the term ‘Acceptance’ shall mean your affirmative action in clicking on ‘check box’ and on the ‘continue button’ as provided on the registration page or such other actions that implies your acceptance.
The Company may amend this Agreement and/or the Privacy Policy at any time. All updates and amendments shall be notified. The revised version will be effective at the time we post it on the Site, and in the event, you continue to use our Site, you are impliedly agreeing to the revised TERMS AND CONDITIONS and Privacy Policy expressed herein.In addition, if the revised version of this Agreement includes a Substantial Change, we will provide you with 30 days’ prior notice of such Substantial Change as per the Notification Preferences provided by you. You are advised to regularly check for any amendments or updates to the terms and conditions contained in this Agreement. For the purpose of this Agreement, the term “Substantial Change” means a change to the terms of this Agreement that materially reduces your rights or increases your responsibilities.
Please read these terms and conditions carefully. These terms & conditions, as modified or amended from time to time, are a binding contract between the company and you. If you visit, use, or shop at the site (or any future site operated by the company, you accept these terms and conditions). In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third party vendors, whether or not included in the site, you will also be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will prevail.
If this Terms and Conditions conflict with any other document, the Terms and Conditions will prevail for the purposes of usage of the Site. As a condition of purchase, the Site requires your permission to send you administrative and promotional emails. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt out of our promotional emails anytime by clicking the UNSUBSCRIBE link at the bottom of any of our email correspondences. Please see our Privacy Policy for details. We shall have no responsibility in any manner whatsoever regarding any promotional emails or SMS/MMS sent to you. The offers made in those promotional emails or SMS/MMS shall be subject to change at the sole discretion of the Company and the Company owes no responsibility to provide you any information regarding such change. By placing an order, you make an offer to us to purchase products you have selected based on standard Site restrictions, Merchant specific restrictions, and on the terms and conditions stated below. You are required to create an account in order to purchase any product from the Site. This is required so we can provide you with easy access to print your orders and view your past purchases.
The Site/Company takes no responsibility for the services or products that are sold or supplied by third party vendors. The Company makes no warranty to their end users for the quality, safety, usability, or other aspects of a product or service that is supplied by a Merchant and/for some services or activities that involve potential bodily harm, and for those activities, the Company takes no responsibility for the service or activity being offered, and the End User takes responsibility for his or her own actions in utilizing those services.
  • Orders are typically delivered in 4-5 days in metros and rest of India within 4 – 7 days. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)
  • Offers and promotions vary from products to products.
  • Offers may not be applicable to certain brands/products.
  • Company reserves the rights to change/withdraw any offer or discount without any prior notice.
  • Company reserves the rights to give the contest/give away prizes amount in different denominations.
  • Gift vouchers can be redeemed once and can`t be refunded or returned.
  • Balance amount can`t be refunded or adjusted for future transactions. 

You shall to the fullest extent indemnify and hold harmless the Company, its subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, and employees, from any claim or demand, or actions including reasonable attorneys` fees, made by any third party or penalty imposed due to or arising out of your breach of this Agreement, or the documents it incorporates by reference, or your violation of any law, rules or regulations or the rights of a third party.

In case of any query, please feel free to email us at freesia.array@gmail.com
Postal Address:  Kotak Mahindra Bank, C03/1802, 10, Unnamed road, Sector-67, Gurugram, Haryana. 122102.


“Freesia Array” is committed to protecting your privacy when you are using our website http://www.freesiaarray.com (the " Site"), interacting with us via social media platforms or purchasing Products from our Site (" Products"). This Privacy Policy explains the following:

  • What information we may collect about you
  • How we use the information we collect about you
  • Whether we will share your details with anyone else
  • How you can instruct us if you prefer to limit the use of that information
  • The procedures that we have in place to safeguard your privacy
  • The use of cookies on the Site and how you can reject those cookies.

Freesia array (hereinafter “Freesia Array” , " we", " our", " us") is the data controller which means we are responsible for protecting your personal information. We`re a sole Proprietorship, Our registered office is , Kotak Mahindra Bank, C03/1802, 10, Unnamed road, Sector-67, Gurugram, Haryana. 122102, India. Our registered GST number is 06AAIFF5175B1ZN We will only use information about you in accordance with this Privacy Policy (as amended from time to time) or as otherwise permitted by law. By using our Site or interacting with us via social media platforms, or by submitting information to us, you signify your consent to the collection, use and sharing of your personal information in accordance with this Privacy Policy. If you have any requests or questions about how we use your personal information please Contact us. If you do not agree with this Privacy Policy, you must not use this Site or interact with us via social media platforms or submit any information to us.
When setting up an account on the Site, you will be asked to provide us with your name, billing address and delivery address details, your email address, telephone number and a password. We will also require your credit/debit card details when you are placing an order unless you are paying via PayPal or bank transfer. We may collect information about you such as your name, address and contact details where you enter a competition, prize-draw or promotion that we are operating. We may also obtain information about your usage of our Site to help us develop and improve it further.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our Site. 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
We use your information for the following purposes:

  • To serve website content to you.
  • To update our records and generally maintain your account with us.
  • To handle orders, deliver Products, process payments and refunds and provide statements.
  • To communicate with you about your orders.
  • If you contact us, we may keep a record of that correspondence and your contact details.
  • For our statistical or survey purposes to improve our Site and blog and our services to you.
  • To prevent or detect fraud or abuses of our Site and enable third parties to carry out technical, logistical or other functions on our behalf.
  • To contact you by email, post, or telephone, to ask you for feedback and comments on our services.
  • Interact with you on social media platforms (see below).
  • To notify you by email of our Products, promotions, competitions and special offers that may be of interest to you, unless you ask us not to.
If you stop using our Site, we may continue to use and disclose your personal information in accordance with this Privacy Policy and as permitted by law. If you wish us to remove you from our email mailing list or registration database, and stop contacting you with information in connection with the Site, or our Products and services, please send us an email using the contact details in the Contact us section of our Site, including your full name and the email address, used when accessing or ordering from our Site.
Information we have access to through social media platforms will depend on your personal settings. We will have access to all public information on these platforms. We may also be able to access information that others share about you (as they control how that is shared). We may collect any data that is accessible to us or that you provide through social media platforms, including for example your Facebook and/or Twitter profile picture, gender, and usernames. We will interact with you through social media platforms in accordance with each site`s rules but we are not responsible for how the site owners collect and handle your data. We are not responsible for what third parties post on our social media accounts. If you `Like` our Facebook Page or post on our Facebook Wall, we can interact with you and send you things via these platforms. If at any time you want us to stop interacting with you in this way, please contact us.
A cookie may be used in the processing of your personal data. A cookie is a text file stored on your computer by our Site. A copy of this text file is sent by your computer to our Site whenever you visit our Site. We use cookies to identify you, to personalise your experience and to store items in your shopping bag. We may also collect the following information during your visit to our Site:
  • The fully qualified domain name from which you accessed our Site, or alternatively, your IP address;
  • The date and time you accessed each page on our Site;
  • The URL of any webpage from which you accessed our Site (the referrer); and
  • The web browser that you are using and the pages you accessed.
We use this information to improve our Site and so that we can tell which pages are the most popular and where shoppers spend most of their time. Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, if you do not accept cookies your user experience on our Site may be affected and you may be unable to purchase Products from our Site.
We use CCAvenue for processing payments. We/CCAvenue do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.  Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.  For more insight, you may also want to read terms and conditions of CCAvenue on https://CCAvenuecom
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

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